Policy

• Services and fees of any kind are NOT refundable.

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• If you need to cancel your appointment, 3 days (72 hours) is needed. All cancellations MUST OCCUR BEFORE the 72 hour mark.

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• Cancellation fees apply if the appointment is cancelled after the 72 hour mark (72 hours or less, i.e 48 hours or 24 hours) are 100% of the appointment. 

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• Cancellations must be done through the booking system that your appointment is booked through (square or Gloss Genius). This means any attempt to cancel an appointment through a phone call/voicemail, social media messaging or email will be considered an invalid cancellation and will result in a "No Show" and you will be charged a No Show Fee (100% of the booked service)

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• Credit card is required to book and hold appointments.

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• Deposits for extended services are required

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• All deposits are NOT refundable. Deposits can be transferred for rescheduled appointments so long as the new appointment is scheduled within 5 days.